Refund Policy

At VH Citizenship, we believe that transparency is fundamental to every successful client relationship. As a boutique global mobility advisory firm, we are committed to providing professional guidance, strategic advice, and high-quality advisory services with integrity, discretion, and accountability.

This Refund Policy explains how payments are handled, which fees may be refundable, circumstances where refunds may or may not apply, and the responsibilities shared between both parties throughout the engagement. We encourage every prospective client to read this policy carefully before engaging our services.

Our Commitment to Fair and Transparent Advisory Services

Investment migration and global mobility planning involve complex regulatory processes, multiple stakeholders, international government authorities, and professional advisory services delivered over an extended period. Unlike the purchase of a standard consumer product, these services require strategic planning, professional expertise, document preparation, ongoing consultation, and coordination with various public and private institutions. Accordingly, the value delivered by VH Citizenship extends well beyond the final outcome of an application. Our advisory services begin from the very first consultation and continue through eligibility assessment, strategic planning, documentation guidance, application preparation, and ongoing client support. Because significant professional work is performed throughout the engagement, refunds cannot always be granted solely because an applicant changes their personal circumstances or decides not to proceed after advisory work has commenced. Nevertheless, VH Citizenship is committed to treating every client fairly, professionally, and transparently. Where appropriate and consistent with our service agreements, applicable laws, and the circumstances of the engagement, refund requests will always receive careful and objective consideration.

Scope of this Refund Policy

This Refund Policy applies to professional advisory services provided by VH Citizenship, including but not limited to: This policy should be read together with our Terms and Conditions, Engagement Agreement, Privacy Policy, Disclaimer, and any client-specific service agreement executed between VH Citizenship and the client.

Understanding the Nature of Our Advisory Services

VH Citizenship provides professional advisory and administrative support throughout the investment migration process. While we strive to prepare complete and accurate applications, the ultimate authority to approve, defer, request additional documentation, or decline any application rests solely with the relevant government or competent authority responsible for the applicable immigration, residency, or citizenship programme. Our professional fees compensate us for the expertise, analysis, planning, documentation support, project management, and advisory services delivered throughout the engagement—not for guaranteeing any specific governmental outcome.

Professional Advisory Fees

Professional advisory fees compensate VH Citizenship for the knowledge, expertise, resources, and professional time invested throughout the engagement. These fees may include:

• Initial strategic consultations
• Programme suitability analysis
• Eligibility assessments
• Document review and verification guidance
• Application preparation assistance
• Client communications
• Government process coordination
• Professional case management
• Ongoing advisory support
• Application monitoring and follow-up

Once professional services have been substantially delivered or significant work has commenced, the corresponding advisory fees may become partially or fully non-refundable depending on the stage of the engagement. Where milestone-based payment structures apply, each completed milestone represents professional services already rendered. Refund eligibility will therefore be assessed in relation to services completed at the time the refund request is received.

Government Fees and Official Charges

Many citizenship and residency programmes require payments directly to government authorities or authorised public institutions. These fees may include government application charges, due diligence fees, processing fees, certificate issuance fees, residency permit fees, citizenship fees, or other statutory charges imposed by the relevant jurisdiction. Unless otherwise stated by the issuing authority, government fees are generally determined by the applicable government and are outside the control of VH Citizenship. Clients acknowledge that VH Citizenship cannot recover government payments that have already been transferred to official authorities or authorised public institutions.

Third-Party Costs and External Service Providers

Certain applications require services delivered by independent third parties. These may include: Fees paid to third-party providers are generally subject to the refund policies of those independent organisations and may not be recoverable by VH Citizenship once services have commenced or payments have been made on the client’s behalf. Where third-party costs are non-refundable, VH Citizenship cannot reimburse amounts that have already been paid to external service providers.

Refund Eligibility

Every refund request submitted to VH Citizenship is evaluated individually, taking into consideration the specific circumstances of the engagement, the professional services already delivered, contractual obligations, and any payments already made to government authorities or independent third-party providers.

Refund eligibility is determined fairly, objectively, and in accordance with the signed Client Service Agreement. Our objective is to balance client interests with the professional work already completed by our advisory team.

Submitting a refund request does not automatically guarantee approval. Each request is assessed on its individual merits and the applicable contractual terms.

Situations Where Refunds May Be Considered

Depending on the circumstances, VH Citizenship may consider providing a full or partial refund where appropriate. Examples may include, but are not limited to:

Where only part of the agreed professional services has been delivered, VH Citizenship may determine that a partial refund is appropriate after deducting the value of services already provided and any non-recoverable costs incurred.

Services and Payments That Are Generally Non-Refundable

Certain payments become non-refundable once professional services have commenced or external costs have been incurred. These may include:

• Completed strategic consultations.
• Eligibility assessments.
• Programme comparison reports.
• Professional advisory sessions.
• Document review services.
• Application preparation work.
• Compliance reviews.
• Due diligence coordination.
• Case management activities.
• Government application fees.
• Third-party service provider fees.
• Translation, legalisation and certification costs.
• Courier expenses.
• Bank transfer charges.
• Foreign exchange costs.

These services represent professional work completed or expenses incurred on behalf of the client and therefore cannot ordinarily be recovered once performed.

Client Cancellation Policy

Clients may decide to discontinue the engagement at any stage of the advisory process. VH Citizenship respects this decision and will work professionally to conclude the engagement in accordance with the applicable service agreement.

Where a client voluntarily terminates the engagement after professional work has commenced, refunds—if any—will depend on:

• the stage of service delivery;
• completed advisory milestones;
• professional resources already allocated;
• payments already made to third parties;
• government submissions already completed.

Cancellation after substantial advisory work has been completed may result in limited or no refund of professional fees.

Withdrawal of an Application

Clients may request withdrawal of their application before or after submission, subject to the applicable rules of the relevant programme and government authority.

Where an application is withdrawn:

• Professional advisory fees already earned remain payable.
• Government fees already submitted are generally non-refundable.
• Third-party costs already incurred remain non-refundable.
• Any recoverable balance, if applicable, will be assessed individually.

The timing of the withdrawal significantly influences refund eligibility, particularly where official processing has already commenced.

Application Refusal by Government Authorities

Citizenship and residency applications are reviewed exclusively by the competent government authorities responsible for administering each programme. These authorities exercise independent discretion when evaluating every application.

VH Citizenship provides strategic advisory services, document preparation assistance, and ongoing case management. We do not control governmental decisions, approval timelines, due diligence outcomes, or policy changes implemented by sovereign authorities.

Any refund associated with an application refusal will be determined solely in accordance with the executed service agreement and the professional services already delivered.

Cancellation Initiated by VH Citizenship

In rare circumstances, VH Citizenship may determine that it is unable to continue representing a client. This may occur where:

• Required information is intentionally withheld.
• False or misleading documentation is provided.
• Compliance obligations cannot be satisfied.
• Applicable laws or regulations prevent continued engagement.
• Professional conflicts arise.
• Ethical obligations require withdrawal.

Where VH Citizenship elects to terminate an engagement, any refund will be assessed after considering the professional work completed, contractual obligations, and any irreversible costs already incurred.

Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment or transfers an incorrect amount, VH Citizenship should be notified promptly together with supporting payment evidence.

After verification, genuine duplicate or excess payments may be refunded or credited against future professional fees, subject to applicable banking regulations and financial compliance procedures.

Refunds will always be returned using the original payment method where reasonably practicable and permitted by applicable financial regulations.

Payment Disputes and Chargebacks

We encourage clients to contact VH Citizenship directly should any concern arise regarding invoices, payments, or professional services received.

Initiating a chargeback or payment dispute without first allowing VH Citizenship a reasonable opportunity to investigate and resolve the matter may delay the resolution process and could affect ongoing service delivery.

Both parties are encouraged to resolve payment matters professionally, transparently, and in good faith before involving financial institutions or payment processors.

Exceptional Circumstances

VH Citizenship recognises that unforeseen situations may occasionally affect a client’s ability to proceed with an engagement. Exceptional circumstances may include serious illness, legal restrictions, geopolitical events, sanctions, natural disasters, or other significant events beyond the client’s reasonable control.

Where appropriate, management may review such circumstances individually and determine whether an alternative solution, service credit, partial refund, or revised engagement plan is appropriate.

Such decisions remain entirely discretionary and will be based on fairness, supporting evidence, contractual obligations, and the extent of professional services already delivered.

How to Request a Refund

Clients who believe they may be eligible for a refund should submit a written request to VH Citizenship as soon as reasonably possible. Early communication allows our advisory team to assess the circumstances promptly and determine whether any professional work, government payments, or third-party costs have already been incurred.

To facilitate a timely review, refund requests should include sufficient information to identify the engagement and explain the basis for the request.

Incomplete requests may require additional information before an assessment can commence.

Refund Review Process

Every refund request is reviewed by the appropriate management and compliance personnel to ensure that each decision is fair, consistent, and aligned with the applicable service agreement and this Refund Policy.

Where additional clarification is required, VH Citizenship may request further information before completing the review.

Refund Processing Timeline

Approved refunds are generally processed within a reasonable period after all required information has been received and the review process has concluded.

Actual processing times may vary depending on:

• Bank processing times.
• International payment networks.
• Currency conversion requirements.
• Financial institution procedures.
• Applicable regulatory requirements.

VH Citizenship cannot guarantee the processing timelines of financial institutions or payment providers once an approved refund has been initiated.

Client Responsibilities

Clients play an important role in ensuring that engagements proceed efficiently and in accordance with applicable programme requirements.

Clients are expected to:

• Provide accurate and complete information.
• Submit requested documentation promptly.
• Respond to reasonable requests from advisors.
• Review engagement documents carefully.
• Understand applicable government fees.
• Comply with programme requirements.
• Communicate any concerns without unnecessary delay.

Failure to fulfil these responsibilities may affect service delivery and, where applicable, refund eligibility.

Changes to this Refund Policy

VH Citizenship reserves the right to update or amend this Refund Policy to reflect changes in applicable laws, regulatory requirements, business practices, or service offerings.

The most recent version published on our website will supersede previous versions and will become effective from the date of publication unless otherwise stated.

Material changes will apply prospectively and will not ordinarily affect engagements already governed by previously executed contractual agreements unless required by law.

Governing Law

This Refund Policy shall be interpreted in conjunction with the applicable Client Service Agreement and governed by the laws applicable to the jurisdiction in which VH Citizenship operates, unless otherwise specified within the relevant contractual documentation.

Nothing contained within this policy limits any rights or obligations that cannot legally be excluded under applicable law.

Our Commitment to Transparency

At VH Citizenship, we recognise that investment migration represents an important strategic decision for internationally minded individuals and families. Trust is built through transparency, realistic expectations, and professional accountability—not through promises or guarantees.

Our commitment is to ensure that clients understand how professional fees are earned, how government costs are administered, and how refund requests are evaluated. By maintaining clear policies and open communication throughout every engagement, we aim to establish lasting advisory relationships founded on confidence, integrity, and mutual respect.

Frequently Asked Questions